SandLuxe LED Sand Art Lamp – Relaxing, Energy-Efficient & Dimmable

At Briezzy, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a simple and transparent return and refund process.

Return Policy

Return Window:
You have 30 days from the date of receiving your order to initiate a return.

Return Eligibility:
To qualify for a return:

• Items must be unused and in their original condition.

• Products must be returned with original packaging, including tags, accessories, and documentation.

Non-Returnable Items:
The following items cannot be returned:

• Personalized or custom-made products.

• Items with opened packaging or hygiene-sensitive goods.

Return Method:
Returns are accepted by mail only.

Free Return Label:
Eligible returns will receive a free downloadable return label.

How to Initiate a Return

1. Contact Us
   Email support@briezzy.com with your order number and reason for return.

2. Receive Instructions
   Our team will send a return authorization along with step-by-step instructions.

3. Package the Item
   Repack the item securely in its original packaging with all materials included.

4. Ship the Package
   Attach the provided return label and drop it off with the assigned carrier.

Refund Policy

Inspection:
Once we receive the returned item, it will be inspected to confirm it meets return conditions.

Refund Timeline:
If approved, refunds are processed within 7 business days and issued to your original payment method.

Shipping Costs:

• If we made a mistake (wrong or defective item), we cover all return shipping fees.

• In all other cases, original shipping costs are non-refundable.

Restocking Fees:
We do not charge restocking fees.

Exchange Policy

We do not offer direct exchanges. If you need a different item, please return your original order for a refund and place a new one.

Damaged or Defective Items

If you receive a damaged or faulty item:

1. Contact us immediately at support@briezzy.com with photos and a description.

2. We will assess your case and either issue a replacement or full refund.

Quick Summary

• Return Window: 30 days from receipt.

• Condition: Unused, original condition, with all packaging.

• Return Method: By mail (with free label).

• Refund Time: Within 7 business days of receiving return.

• Exchanges: Not available.

Contact Us

We're here to help!

• Email: Support@briezzy.com

• Phone: +44 7427 913710

• Address: 308 Haselbury Road, London, N9 9AN, United Kingdom

Opening Hours:

• Monday – Friday: 09:00 – 18:00

• Saturday – Sunday: 09:00 – 14:00

Average Response Time: 12–24 hours

For more options, please visit our Contact Us page. We’re happy to assist you!