FAQ

Welcome to the Briezzy FAQ section!
Here you’ll find answers to the most common questions about our products, services, and policies.
Need more help? Contact us anytime.

GENERAL QUESTIONS

Q: What is Briezzy?
A: Briezzy is an online store offering a curated selection of stylish and functional home products designed to enhance your living space.

Q: How can I contact Briezzy?
A: You can reach us via:
Email: support@briezzy.com
Address: 14 Rawstorne Street, London, EC1V 7NH, United Kingdom

ORDERS AND PAYMENTS

Q: How can I place an order?
A: Simply browse our products, add your favorites to the cart, and follow the checkout steps to complete your payment.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover, Maestro...), as well as Apple Pay, Google Pay, Union Pay, iDeal, JCB, and Diners Club.

Q: Can I modify or cancel my order?
A: Yes, if it has not yet been shipped. Please contact us promptly at support@briezzy.com for any requests.

SHIPPING

Q: What are your delivery times?
A: Delivery generally takes 4 to 9 business days, including 1 to 2 days for processing and 3 to 7 days for shipping.

Q: Is shipping free?
A: Yes, standard shipping is free for all orders within the United Kingdom.

Q: Can I track my order?
A: Absolutely. Once your order is shipped, a tracking link will be emailed to you.

RETURNS AND REFUNDS

Q: What is your return policy?
A: You have 30 days after receipt to return an item. It must be new, unused, and in its original packaging.

Q: How do I initiate a return?
A:

Contact us at support@briezzy.com with your order number.
Download your return label via our portal.
Send the product back according to the provided instructions.

Q: When will I receive my refund?
A: After receiving and inspecting the package, the refund is processed within 7 business days.

Q: Can I request an exchange?
A: Yes, subject to availability. Contact us to arrange an exchange.

PRODUCTS AND WARRANTIES

Q: Are your products guaranteed?
A: Yes, all our products come with a satisfaction guarantee. If an item is defective or unsuitable, we will find a quick solution.

Q: Can I ask questions before purchasing?
A: Of course! Write to us at support@briezzy.com or call us for more product information.

PERSONAL DATA AND SECURITY

Q: Is my information secure?
A: Absolutely. We use secure encryption to protect all your data. See our Privacy Policy for more details.

Q: Do I need an account to order?
A: No, you can order as a guest. However, creating an account makes tracking easier and gives you access to exclusive offers.

CONTACT US

Questions or need assistance? The Briezzy team is here to help!

Response Time: Within 12 to 24 hours

Email: Support@briezzy.com

Phone : +442045387863

Address: 14 Rawstorne Street, London, EC1V 7NH, United Kingdom

Working Hours

Monday – Friday: 09:00 – 18:00

Saturday – Sunday: 09:00 – 14:00